RICOH Intelligent Support
Maximise device uptime with a suite of RICOH Intelligent Support tools
From copying and printing to faxing, MFPs play a variety of roles in offices every day. As IT has advanced, and the way we work has changed, it is important for offices to be able to get the most out of systems such as MFPs. Ricoh actively works to provide the latest features, and improve the quality of our services and support, so that your experience with your MFP is as convenient and seamless as possible.
Ricoh’s remote support team is on hand to help you with a variety of issues and provide guidance if you’re unsure how to resolve a problem. They can view and operate the panel of your MFP remotely to identify the problem and help to solve it.
Ricoh provides a service that remotely manages the status and usage of your devices via the internet so that you can rest assured that your devices will always be in top working condition. Remote diagnostics are used to carry out the inspections your devices need, when they need them, preventing issues from occurring. Ricoh’s support centre is automatically notified in the event of a malfunction and acts quickly to resolve the issue.
In order to keep your MFP up to date, the firmware needs to be updated. MFP updates used to require a visit from a customer engineer, but now our automatic update function keeps your MFP updated with the latest security settings for your peace of mind, and ensures the most convenient possible experience with your MFP at all times.
*You can also choose not to use the automatic update function and continue receiving visits from a customer engineer.
When you’re not sure how to do something with your MFP, you need an answer quickly. With a Ricoh MFP, you can search for help on what you’re having trouble with on the panel or your smart device. The function you’re using is detected automatically and relevant help is displayed so that you can find the answer you need quickly. The help manual is constantly updated via the internet.
*The above features availability are subjected to different models.