Ricoh positioned by Gartner® in its 2024 Magic Quadrant™ for Outsourced Digital Workplace Services for fourth consecutive year

27 Mar 2024

TOKYO, March 27, 2024 – Ricoh has been positioned by Gartner, Inc. in its 2024 Magic Quadrant for Outsourced Digital Workplace Services (ODWS) report. This is the fourth consecutive year that Ricoh has been recognised by Gartner in the ODWS market.

Gartner defines the ODWS market as the capabilities required of a provider to deliver consulting, implementation, or support services to end users of technology who utilize end-user devices or applications to conduct business. 

Gartner evaluated providers against specific criteria for Completeness of Vision and Ability to Execute in the ODWS space. Ricoh is one of 18 companies positioned within this Magic Quadrant.

Ricoh supports the hybrid workforces of its customers across the globe through a broad range of solutions from managed workplace services to document management and intelligence process automation. Its integrated portfolio connects physical work areas, virtual collaboration spaces and remote workforces, enable teams to connect, collaborate and create effortlessly, wherever they are located.

Takahiro Irisa, Senior Corporate Officer and President of Ricoh Digital Services Business Unit, Ricoh Company, Ltd., says: “Getting recognised  by Gartner in this Magic Quadrant once again, we believe reaffirms our commitment to creating people-first workspaces that enhance business and inspire individual potential. 

We are continually investing in our digital services and technologies to adapt our solutions to evolving customer needs, so we are particularly proud of the recognition, which we believe underscores the effectiveness of our offerings. We look forward to building on this recognition as we continue to drive workplace experience, process automation and technological innovation that enables people to succeed at work.”

Click here to download your complimentary copy of the 2024 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services

Gartner’s Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.

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Gartner, Magic Quadrant for Outsourced Digital Workplace Services, by Analyst(s): Karl Rosander, Biswajit Maity, Matt Baldino, Andrea Lanzavecchia and Daniel Barros, published 11 March 2024.

The 2022 report replaced three regional Magic Quadrants for North America, Europe and the Asia/Pacific region, called Magic Quadrant for Managed Workplace Services.

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