RICOH @Remote Enterprise
@Remote
Intelligent Remote Management System
With @Remote Office, you can remote manage print devices, optimize device usage and reduce TCO. @Remote Office utilizes a single, thin-server type hardware appliance to collect device data, receive and report service and toner alerts, and enable remote firmware upgrades. In addition, @Remote's secure, web-based reporting portal transforms captured data into valuable reports on population, usage and new Green reporting capabilities.
About @Remote Office
- The @Remote management system facilitates remote device management for your networked fleet of Multifunctional products and printers
- Provides remote access to device utilization reporting via a secure web-based reporting portal
- Intelligent alerts automatically notify service providers of devices needing service and toner
- Enables remote scheduling and completion of firmware upgrading and device adjustment
Features and Benefits
- Anyone looking to eliminate manual meter reads
- IT Managers seeking to understand what output devices are on the network, optimize these assets and control where and how printer supplies are being consumed
- Anyone wanting to simplify management of a printing fleet
- Increased up-time and the ability to match device location to work load
- Automatic, accurate, timely meter reads and billing
- Eliminates need for manual meter collection saving hours of labour
- Usage reporting for the device fleet is accessible remotely from a secure (HTTPS) website using a web browser
- Ability to optimize for efficiency and cost reduction
Downloads
@Remote Enterprise
Automated, Scalable Device Management
@Remote Enterprise Pro provides centralized monitoring and device management for your entire network of Multifunction products and laser printers. This server-based solution gives I.T. support personnel the information and control they need to maximize uptime and lower support costs. @Remote Enterprise can be paired with the @Remote Connector option* which expands services to include: web-based fleet reporting, toner and service alerts, automated meter submission, and remote firmware upgrades.
About @Remote Enterprise
- Locally installed server-based software for monitoring and managing networked MFPs and printers
- Designed for an enterprise level environment
- Optional @Remote Connector* delivers access to detailed reports and lets you automate service tasks to streamline business processes
- Access a secure web-based portal (https://www.atremote.net) to monitor aggregated fleet data and monthly trend reports
- Visual reports include: Fleet population, utilization, trending, an environmental report, and other reports and options for drill-down analysis and data export
- Automatic notifications to service provider upon critical service events
- Automatic low-toner notification to service provider
- Setup automatic collection of device meters and submission to service providers at a pre-defined schedule
- Enable remote firmware update at the customer's discretion
Using @Remote Enterprise
- Remotely collect detailed page counters from each device by function, color and mono or total print meter for other manufacture's devices.
- Perform remote print driver installation
- Receive real-time device status including paper, toner, configuration and early warnings such as "Low Toner", "Almost out of Paper"
- Alerts can be automatically emailed to support personnel
- Mapping function lets you manage devices visually based on their location on a floor plan with color indicating the device's status
Downloads
The @Remote Connector option*
- Access a secure web-based portal (https://www.atremote.net) to monitor aggregated fleet data and monthly trend reports
- Visual reports include: Fleet population, utilization, trending, an environmental report, and other reports and options for drill-down analysis and data export
- Automatic notifications to service provider upon critical service events
- Automatic low-toner notification to service provider
- Setup automatic collection of device meters and submission to service providers at a pre-defined schedule
- Enable remote firmware update at the customer's discretion
Using @Remote Enterprise
- Remotely collect detailed page counters from each device by function, color and mono or total print meter for other manufacture's devices.
- Perform remote print driver installation
- Receive real-time device status including paper, toner, configuration and early warnings such as "Low Toner", "Almost out of Paper"
- Alerts can be automatically emailed to support personnel
- Mapping function lets you manage devices visually based on their location on a floor plan with color indicating the device's status