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RICOH @Remote Enterprise

 Automated, Scalable Device Management 

@Remote Enterprise Pro provides centralized monitoring and device management for your entire network of Multifunction products and laser printers. This server-based solution gives I.T. support personnel the information and control they need to maximize uptime and lower support costs. @Remote Enterprise can be paired with the @Remote Connector option* which expands services to include: web-based fleet reporting, toner and service alerts, automated meter submission, and remote firmware upgrades. 

  • Locally installed server-based software for monitoring and managing networked MFPs and printers
  • Designed for an enterprise level environment
  • Optional @Remote Connector* delivers access to detailed reports and lets you automate service tasks to streamline business processes

The @Remote Connector option*

  • Access a secure web-based portal ( to monitor aggregated fleet data and monthly trend reports
  • Visual reports include: Fleet population, utilization, trending, an environmental report, and other reports and options for drill-down analysis and data export
  • Automatic notifications to service provider upon critical service events
  • Automatic low-toner notification to service provider
  • Setup automatic collection of device meters and submission to service providers at a pre-defined schedule
  • Enable remote firmware update at the customer's discretion

Using @Remote Enterprise

  • Remotely collect detailed page counters from each device by function, color and mono or total print meter for other manufacture's devices.
  • Perform remote print driver installation
  • Receive real-time device status including paper, toner, configuration and early warnings such as "Low Toner", "Almost out of Paper"
  • Alerts can be automatically emailed to support personnel
  • Mapping function lets you manage devices visually based on their location on a floor plan with color indicating the device's status
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