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Service Philosophy

Service Philosophy

We are working toward being the “CS No.1 Company”.

One of our greatest drives is to achieve Total Customer Satisfaction through increasing the efficiency of our Service Operation, so as to achieve No.1 Company in Customer Satisfaction.

“Through pursuing Customer Satisfaction and sustainable growth, build up Ricoh presence solid in Asia Pacific Region, and aim at Best Excellent Company truly trusted by the Customer”

Shuzo Saito Managing Director Ricoh Philippines Pte Ltd

Customer Care

When you purchase a machine from Ricoh you are buying more than just a piece of hardware. With our flexible services we can also provide tailor-made solutions to fit the most diverse of business needs, to ensure that your business operations run as smoothly and efficiently as possible.

Our service aims to ensure that all angles of customer support are covered. We will not only save you time and money but will also increase your efficiency due to greater equipment “up-time”. Additionally our dedicated and courteous team of experts will make it easy for you to enjoy the full range of benefits that our products and services have to offer.

How Do You Benefit from our Customer Care Program?

Service Maintenance Contract
Customer Hotline
Service Dispatching System
Service History Management

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