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Service Real-time Philosophy

Service Real-Time Philosophy

Service Real Time commitment seal was created to align our way of service to meet changing customer's needs. it comprises the importance of quality, time & speed. The components of the seal are interpreted as follows:
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"My Customer" manifest constant care
Customer Satisfaction focused action
Shining Star illustrates new ideas pointing towards customer satisfaction. It also embodies birth of new customers.
"Service Real-Time" ring illustrates core action to preserve and have steadfast customers
"RICOH & Ricoh Philippines Inc." in Box" illustrates its long-term success augmented from our company and customers action.

                                   

Service Real-time commitment seal is supported by the Customer Service Department's organization where one division is formed and responsible to every customers concern. Customer concerns such as Complaint & feedback Management, Customer Satisfaction Survey, Training & any related matter. more so impreoved method of documnetation, call taking & sending of quotation is made real-time

Customer Service Department is committed to deliver excellent service to its customers.






Important announcement for Users of Aficio MP 161L/2000L/2000Le (DDST)
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Important announcement for Users of x64 PCL5/6 drivers.
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Important announcement for Users of x64 RPCS drivers.
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